Frequently Asked Questions2018-04-13T15:28:40+00:00

Frequently Asked Questions

Below you’ll find answers to common questions we get asked about the services provided by Amelio Partners. Click on the category that relates to your question below.

GPs Medical

GPs and
Medical

Fitness Leisure

Fitness
& Leisure

Travel International

Travel &
International

Aesthetics Cosmetic

Aesthetics
& Cosmetic

Special Treats

Special
Treats

Alternatively, general membership, booking and administrative questions appear below. If you can’t find the information you need, contact us and we’ll do our best to answer any further questions you may have.

Do I have to register with Amelio VIP Privilege Club?2018-04-13T15:28:22+00:00

Yes, but only once regardless of how many different Amelio VIP Privilege Club practitioners you use. New patient registration is very straightforward, and ensures that your details can be accessible throughout the secure Amelio Amelio VIP Privilege Club network.

How do I cancel a booking?2017-07-13T16:56:21+00:00

There are 2 ways to cancel an appointment, and one back up option:

  • Follow the cancellation link in your appointment confirmation email from our service provider
  • Give us a call using the number at the top right of the page

Remember that in order to receive a full refund of your deposit, you will need to give us at least 24 hours notice.

If you have tried all options above and are still concerned we may not have received your request, send an email to concierge@ameliohealthcare.com with your full name, appointment time and location and a request to cancel.

Do I need to renew my membership?2017-07-13T16:57:22+00:00

Amelio membership is an annual subscription membership and must be renewed every twelve months to remain valid post each annual anniversary.

Are my records held securely?2017-07-13T16:56:03+00:00

All booking records are held on a secure server and information released only to the member subject to our security checks. In the case of medical records held by our affiliate clinicians information is data protected in line with current GMC and BMA recommendations.